Refund & Cancellation Policy

1. What you are buying

The full report is a one-time digital purchase of £3.99 (GBP) that provides 30 days of access to your full report. It is not a recurring subscription and there is no automatic renewal — you will not be charged again unless you choose to make a new purchase.

2. Your statutory rights are preserved

This policy operates alongside, and does not reduce, your statutory rights as a consumer under applicable law, including your rights relating to the supply of digital content and your cancellation rights. We do not ask you to waive your cancellation rights.

3. Faulty, incorrect or duplicate transactions

Where the law requires, we will put things right — including by refunding — in situations such as:

• a duplicate charge for the same report;
• an unauthorised transaction;
• a failed transaction where access was not delivered;
• a report that is faulty or not as described.

4. Change of mind

We take a consumer-protective approach to change-of-mind requests and will consider them fairly and in line with your legal rights. We do not apply a blanket “no refunds” rule, and we do not automatically remove your cancellation rights.

5. How to request a refund

To request a refund or raise a payment issue, contact us at [email protected] with your reference code and the email used at purchase. We will respond and resolve valid requests as required by law.

6. Changes

We may update this policy from time to time. The “Last updated” date above shows the latest revision.